Today I have earned 600€. It only took me about 5 minutes and it was completely legal.
It is on propose that this claim sounds like the typical click-bait. The dream of every internet surfer: earn money quickly and without any knowledge or action. But his just happened to me and honestly I almost felt guilty after realizing that the easy step-by-step process offered by AirHelp would bring me so much money with no stress.
I got 600€ by exercising a right, the refund for a seven-hour flight delay last Christmas.
And you can get it too, as long as you (or someone from your family) experienced any type of flight cancellation or long delay in the last three years.
As a Product passionate, I am fond of innovation. Specially when innovation doesn’t require any new technology or capability, just finding the right niche and addressing it with an appealing solution.
In the case of AirHelp the niche are passengers from any airline that suffered a delay/cancellation (pretty big cluster of potential users). The innovation is offering them the justice they deserve by law, with a simpler user-experience than hiring a lawyer or doing it on their own.
We are talking about Justice as a Service. Directly from AirHelp blog:
Why is there a need for Justice as a Service (JaaS)?
- You don’t know your consumer rights. No one has 2-3 hours to study international, regional and state consumer laws to find out if you are entitled and what you are entitled to.
- You don’t know how to claim and neither does the service provider. The companies who stand to loose money will not make it easy for you to claim. Try calling any customer representative and ask about your consumer rights. Most likely they won’t know them or know how to make a claim.
- You don’t have the time to fight for your rights. After you’ve read the law, found out how to claim and filled out the paperwork, you likely have to follow up in order to get an answer. Most people don’t claim because it’s simply not worth their time and frustration.
- Success is very unlikely. If you finally succeed on getting an answer, the chances of your claim being rejected is very high. This is partly because the company delivering the service doesn’t know the consumer laws, but also because there’s a tendency to speculate that if they don’t answer or reject your claim, you won’t take any further action.
Justice is one of those fields that has been kept out of the internet for a long time. While we book flights from our PCs and pass the security controls with our phones, in case of disservice we still need a lawyer to handle it. And this is the main reason why we prefer to give up on our rights instead of going through the time consuming (and money-consuming) process.
AirHelp app looks clean. The user-flow is extremely basic: insert your flight details and some basic personal data. Done.
Which leaves a lot of space for mild animations and a final dashboard where you can check up on your claim process.
Even the business model is as easy as the app: in case you win they keep 25% of your compensation. Otherwise they don’t get anything. If you think that 25% is a lot, remember than 75% of something is way more than 100% of nothing.
In general Justice as a Service can easy extended to any imaginable case. One nice example is this simple bot that helps you challenging a traffic fine.
Canceling subscriptions and buy/sell properties or vehicles? All simple tasks that today require the intervention of a professional, with consequent investment in time and money.
In the next years we’ll see many more startup flourishing in the Justice as a Service landscape. AirHelp just raised 12 Millions in Serie A, proving that the business is taking the right direction.
Welcome to the the Justice 2.0.